ZidBuzz Terms & Conditions — Know Before You Play

1 General Provisions

These terms and conditions apply to the use of the ZidBuzz platform (zidbuzz.im) and all its services. ZidBuzz is an online gaming and betting platform built for users in Bangladesh.

ZidBuzz reserves the right to update these terms and conditions at any time. Any changes will be posted on the website and will take effect from the date of publication. Continued use of the platform constitutes your acceptance of the updated terms.

2 Registration & Eligibility

The following conditions must be met to open an account and use ZidBuzz's services:

• You must be at least 18 years of age.
• You are of sound mind and capable of making your own decisions.
• All information you provide must be truthful, accurate, and complete.
• You have not previously been banned from ZidBuzz.
• You are opening this account for yourself, not on behalf of anyone else.

Single Account Policy

Each user may only create one account. If multiple accounts are found belonging to the same person, all accounts will be suspended and any deposited funds may be forfeited.

Identity Verification (KYC)

ZidBuzz may request a national ID, passport, or other documents for identity verification at any time. Withdrawals may be put on hold until verification is complete.

3 Deposits & Withdrawals

The following rules apply to deposits and withdrawals on ZidBuzz:

Deposit

• Minimum deposit amount is ৳300.
• You must use a payment method registered in your own name only.
• Approved mobile banking methods including bKash, Nagad, and Rocket are accepted.
• Funds deposited through a third party will not be accepted and may be returned.

Withdrawals

• Minimum withdrawal amount is ৳500.
• Withdrawals can only be processed to the same payment method used for the deposit.
• Processing is typically completed within 15 minutes to 24 hours.
• Withdrawals may be delayed if KYC verification has not been completed.
• ZidBuzz reserves the right to place withdrawals on hold in the event of suspicious activity.

4 Bonus & Promotion Terms

ZidBuzz offers a variety of bonuses and promotional offers. Each bonus comes with its own terms, which are listed on the bonus page. The general bonus terms are outlined below:

• Each bonus has its own wagering requirement (typically 1x to 30x).
• Bonuses are valid for a limited time — they will be forfeited once the expiry date has passed.
• A user may not claim the same bonus more than once.
• Bonus funds cannot be withdrawn directly — all conditions must be met first.
• If bonus abuse is identified, the account may be terminated.

Welcome Bonus

New members will receive a Welcome Bonus on their first deposit. To qualify, the minimum deposit requirement must be met, and winnings will be withdrawable only after the specified wagering has been completed.

5 Gaming Rules

The following rules must be followed while playing games on ZidBuzz:

• All games must be played with real money — not virtual or borrowed funds.
• No technical means may be used to gain an unfair advantage in game outcomes.
• The use of bots, scripts, or automation software is strictly prohibited.
• The same account cannot be used simultaneously across multiple devices.
• Bets placed during a technical error may be considered void.

Live Games Special Rules

A stable and reliable internet connection is required when participating in Live Casino games. ZidBuzz is not responsible for any bets voided due to disconnection. However, if a loss occurs due to a system error, compensation may be provided subject to verification.

Sports Betting Rules

In Sports Betting, bets are settled once the official result of an event has been confirmed. If a match is abandoned or postponed, stakes will be refunded or transferred to the rescheduled date in accordance with ZidBuzz policy.

6 Prohibited Activities

The following activities are strictly prohibited on ZidBuzz and will result in immediate account termination:

• Creating or operating multiple accounts.
• Registering with a false identity or fraudulent documents.
• Using the platform for money laundering or any other illegal purpose.
• Bots, hacking, or any form of technical manipulation.
• Engaging in fraudulent conduct toward other users.
• Abusing bonuses or using bonus hunting strategies.
• Playing using a third party's account.

7 Account Suspension & Termination

ZidBuzz may suspend or terminate an account under the following circumstances:

• If evidence of a terms violation is found.
• If identity verification fails or false information is provided.
• If the account has been inactive for an extended period (12 months or more).
• If the user wishes to close their own account voluntarily.
• Self-exclusion under the Responsible Gaming policy.

If you want to close your account yourself

You can close your account at any time by contacting ZidBuzz support. Please withdraw any remaining balance before requesting closure.

8 Privacy & Data Protection

ZidBuzz takes the protection of your personal information very seriously. To learn more about how we collect, use, and store your data, Privacy Policy View page.

• Your information is never sold to third parties.
• Only the information necessary to provide our services is collected.
• Information may be shared with authorities where required by law.
• You have the right to request that your personal data be amended or deleted.

9 Responsible Gaming

ZidBuzz believes gaming should be entertainment — not an addiction. That's why we offer a range of responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Gaming Break: Temporarily suspend your account for a set period of time.
• Self-Exclusion: Take a long-term or permanent break from gaming.
• Loss Limit: Automatic pause when losses exceed a set amount.

If you're experiencing any issues related to gaming, please reach out to us Responsible Gaming Visit the page or contact support.

10 Limitation of Liability

ZidBuzz is not liable for:

• Losses resulting from the user's own internet connectivity issues.
• Technical errors on the part of third-party game providers.
• Service disruptions due to circumstances beyond our control (force majeure).
• Losses resulting from the user's own negligence or security lapses.

In the event of any dispute, ZidBuzz's decision shall be considered final — though we always strive to resolve issues fairly and transparently.

11 Dispute Resolution

In the event of a dispute between ZidBuzz and a user, resolution will first be attempted through our support team. The support team will follow up within 48 hours and work toward a resolution within 7 business days.

If a dispute cannot be resolved through support, it will be referred to independent mediation. These terms and conditions are governed in accordance with international online gaming regulations.

12 Contact & Complaints

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Email: support@zidbuzz.im
• Live Chat: Log in to the platform and start a live chat directly
• Time: 24 hours a day, 7 days a week